What's your return policy?
We have a 100% No B.S. money back guarantee. If you aren't completely satisfied with your order we'll happily refund your money. No questions, no hoops to jump through and no need to send it back.
What if I want to cancel/adjust my subscription?
You have the ability to modify your subscription at any time, however adjustments or cancellations must be completed before the coffee ships from our warehouse. Once the package ships we will be unable to refund you for that month's subscription dues. For that reason, we recommend you make any changes as soon as you can to avoid unwanted charges on your account.
how Do I change my Subscription?
If you would like to adjust or cancel your subscription email us at firstname.lastname@example.org before your next payment is charged. Please include "Subscription Change-Your Name" in the subject line. We will get back to you as soon as possible on any changes that you'd like to make.
What shipping carriers do you use?
We use USPS, FedEx and UPS and offer a standard flat rate shipping charge on all orders within the USA. Orders over $50 automatically qualify for FREE SHIPPING.
How can I track my package?
You will receive a notification email as soon as your package ships. This will contain a tracking number that you can use to find out where your package is and when it will arrive. If for some reason you don't see the email, check your spam folder as they can sometimes be accidentally placed there.
Our customer service team is available Monday-Friday from 9am-5pm, please feel free to reach out with any questions or concerns that you have and we will be happy to help!